Refund and Cancellation Policy

One-time Standard Listing Publication

One-time Standard Listing Refund Policy v1.0 — finalized, pending public release. It takes effect on the date it is published on the CoffeeModes website (New York time).

These rules govern any one-time paid standard listing sold after they take effect, including sales that open later. Paid standard listings are not currently on sale. The existing Plus and featured-placement sections below keep their established commitments.

These rules cover only paid one-time standard listing publication fees, whenever offered. They do not cover free submissions, Poster Plan or its included listings, featured placements, Shop merchandise, subscriptions or other requests. Choosing “Recruit early users” or submitting a form does not purchase a listing. They do not replace the separate terms or refund commitments for those products.

Nothing in these rules limits refunds required by applicable law or our obligations to deliver the service purchased. Refund processing is not automatic; see the processing and contact sections below. Contacting us does not waive statutory dispute rights.

• Rejected before payment: no charge. Submitting an opportunity for editorial review is not a purchase and does not guarantee approval.
• Paid but CoffeeModes cannot publish: we refund the full publication fee to the original payment method, subject to normal payment-processor and bank timelines. A delayed review or temporary publication delay does not itself trigger an immediate refund; this applies when CoffeeModes cannot deliver the purchased publication service.
• Published as purchased: the fee is generally nonrefundable solely because the listing receives few or no applications. We do not guarantee an application count or selection outcome. This does not limit applicable legal rights or any promises about delivery of the purchased service.
• Removed because of a poster’s policy violation: the publication fee is generally nonrefundable, subject to applicable law. Reports and requests for reconsideration receive fair review where applicable; contact us with the listing reference, the decision you dispute and supporting facts. A report alone does not determine the refund outcome.
• Removed due to a CoffeeModes error: we restore the listing to deliver the purchased service or provide an appropriate refund for the undelivered service. If the purchased publication service entirely failed, we provide a full refund. Any refund is returned to the original payment method, subject to normal processor and bank timelines.
• Poster cancels before the listing is published: if you have not paid, we cancel the approval with no charge. If you have paid, we first check the payment's status with our payment processor. If the payment was only authorized and not captured, we cancel (void) the authorization where technically possible instead of collecting a charge. If the charge was captured, you receive a full refund of the publication fee to the original payment method; a refund is not denied or forfeited merely because the funds have not yet settled or become available to us. If a refund has already been issued, no further charge or refund is due. Refunds are not automatic: contact support with your submission reference so we can process the request. Timing depends on payment-processor and bank processing.

1. CoffeeModes Plus — cancelling

Cancel from Account → Billing at any time, on monthly or annual plans. Cancellation takes effect at the end of the current paid period.

2. Plus — access after cancelling

You keep Plus benefits until the period you already paid for ends. Nothing is charged after that.

3. Plus — reactivation

If you change your mind before the period ends, you can reactivate from Account → Billing and billing simply resumes on the normal schedule.

4. Plus — plan changes

Switching between monthly and annual is handled through the billing portal. Stripe applies its standard proration for the change.

5. Plus — refunds

Subscription fees for periods already started are generally non-refundable, because access continues to the end of the period. We review requests case by case — write to support@coffeemodes.com within 14 days of the charge.

6. Plus — duplicate or erroneous charges

If you were charged twice or charged after a completed cancellation, contact support@coffeemodes.com with the date and amount. Confirmed duplicate charges are refunded in full.

7. Featuring — one-time purchase

Featured placement is bought once for a specific opportunity and a specific date window. It does not renew.

8. Featuring — cancelling before the window begins

If the feature window has not started, contact support to cancel. Approved requests are refunded in full to the original payment method.

9. Featuring — cancelling after activation

Once a window is live, the placement is being delivered and is generally non-refundable. Where a meaningful portion of the window remains, we may issue a partial refund at our discretion.

10. Featuring — removal for policy violations

Placement revoked because the listing or advertiser breached our policies is not refunded.

11. Featuring — if we fail to deliver

If CoffeeModes fails to deliver the purchased placement — for example a scheduling conflict flagged after payment, or an outage that prevents display — we refund the undelivered portion in full, or reschedule the window if you prefer.

12. Refund processing timing

Approved refunds are issued through Stripe to the original payment method. Stripe typically returns funds within 5–10 business days depending on your bank. Refunds are reviewed and issued manually by our support team; they are not automatic.

13. Contact and disputes

Start every refund or billing dispute with support@coffeemodes.com — include the charge date, amount and the opportunity or plan involved. We aim to respond within three business days. Raising a bank chargeback before contacting us may delay resolution.