Refund and Cancellation Policy
- Effective:
- January 15, 2026
- Last updated:
- July 26, 2026
CoffeeMode Plus can be cancelled at any time and stays active until the end of the paid period. Featured placement is a one-time purchase; refunds depend on whether the feature window has started.
1. CoffeeMode Plus — cancelling
Cancel from Account → Billing at any time, on monthly or annual plans. Cancellation takes effect at the end of the current paid period.
2. Plus — access after cancelling
You keep Plus benefits until the period you already paid for ends. Nothing is charged after that.
3. Plus — reactivation
If you change your mind before the period ends, you can reactivate from Account → Billing and billing simply resumes on the normal schedule.
4. Plus — plan changes
Switching between monthly and annual is handled through the billing portal. Stripe applies its standard proration for the change.
5. Plus — refunds
Subscription fees for periods already started are generally non-refundable, because access continues to the end of the period. We review requests case by case — write to support@coffeemodes.com within 14 days of the charge.
6. Plus — duplicate or erroneous charges
If you were charged twice or charged after a completed cancellation, contact support@coffeemodes.com with the date and amount. Confirmed duplicate charges are refunded in full.
7. Featuring — one-time purchase
Featured placement is bought once for a specific opportunity and a specific date window. It does not renew.
8. Featuring — cancelling before the window begins
If the feature window has not started, contact support to cancel. Approved requests are refunded in full to the original payment method.
9. Featuring — cancelling after activation
Once a window is live, the placement is being delivered and is generally non-refundable. Where a meaningful portion of the window remains, we may issue a partial refund at our discretion.
10. Featuring — removal for policy violations
Placement revoked because the listing or advertiser breached our policies is not refunded.
11. Featuring — if we fail to deliver
If CoffeeMode fails to deliver the purchased placement — for example a scheduling conflict flagged after payment, or an outage that prevents display — we refund the undelivered portion in full, or reschedule the window if you prefer.
12. Refund processing timing
Approved refunds are issued through Stripe to the original payment method. Stripe typically returns funds within 5–10 business days depending on your bank. Refunds are reviewed and issued manually by our support team; they are not automatic.
13. Contact and disputes
Start every refund or billing dispute with support@coffeemodes.com — include the charge date, amount and the opportunity or plan involved. We aim to respond within three business days. Raising a bank chargeback before contacting us may delay resolution.
Questions about this page?
Write to support@coffeemodes.com or use the contact page.